We only collect personal information that is absolutely necessary to provide you with high-quality beauty services and membership management:
Basic Information: This includes your name, contact number, email address, and date of birth, which are used for appointment management, membership registration, and exclusive birthday rewards.
Service Profile: To tailor our treatments to your needs, we may record your skin characteristics, treatment history, and health precautions. We solemnly promise: We will never publicly share, disclose, or reveal your personal service profile or any private information without your explicit consent and authorization.
The security of your financial data is our top priority:
Strictly Limited Use: The credit card, debit card, or other payment information you provide is used solely to process payments for your expenses and services at our salon (e.g., purchasing treatments, adding funds to your membership, or paying appointment deposits). It will never be used for any other purpose, nor will it ever be publicly shared or disclosed to any third party.
Financial-Grade Protection: We utilize industry-standard SSL encryption and Tokenization to process all transactions. Your full credit card number, CVV, and other sensitive information are never stored on our servers. All data is securely handled by PCI-DSS compliant payment gateways.
We value your trust above all else:
We do not sell, rent, trade, or share your personal data (including phone numbers and email addresses) with any third-party companies for their marketing purposes.
Your data is used exclusively within our internal systems to the extent necessary to provide you with our services (such as sending appointment reminders or exclusive in-house offers).
When taking "Before/After" photos or videos for specific treatments, we will always ask for your explicit verbal or written consent beforehand.
Without your clear authorization, such photos or videos will absolutely never be used for social media, in-store promotions, or any public channels.
You maintain full control over your personal data:
Access & Correction: You have the right to request access to, update, or correct your personal profile and treatment records at any time.
Right to Deletion: Provided your account balance is settled and there are no legal requirements for data retention, you may request the deletion of your membership profile.
Opt-Out: If you prefer not to receive promotional SMS or emails from us, you can use the "unsubscribe" link in our emails or simply inform our front desk staff. We will promptly remove you from our marketing lists (necessary appointment confirmations and payment receipts will still be sent).
We may periodically update this Privacy Policy to reflect changes in legal regulations or service upgrades. Any significant changes will be clearly posted in-store or through our official communication channels.
Unopened and unused retail products in their original, sellable condition may be returned or exchanged for free within 7 days of purchase. A valid receipt or proof of purchase is required. Opened or used products cannot be refunded or exchanged for hygiene and safety reasons.
Membership fees are strictly non-refundable once the current billing cycle has started. To avoid being charged for the upcoming cycle, please ensure you cancel your membership at least 15 days prior to your next scheduled billing date.
We strive for 100% customer satisfaction. Because beauty services involve time and professional labor, we do not offer standard refunds on completed services. However, if you are unsatisfied with your results, please contact us within 48 hours of your appointment. At our sole discretion, we may offer a complimentary corrective service, salon credit, or a partial refund to make things right.
All approved refunds will be processed back to the original method of payment used for the transaction. Please allow 5 to 10 business days for the funds to reflect in your account, depending on your bank or credit card issuer's processing times.